The User Experience in the Library

For years I've been advocating for libraries to focus on all aspects of usability. My particular library hasn't had a group to specifically look at that, but in the last 12 years as circulation manager, reference librarian, and lead adult services librarian and as a member of our electronic resources team and digital library team I've been an advocate for the user experience. Looking at a new electronic resource to subscribe to? The main focus of my reviews has been "how will the patrons use it?" Wanting to change labels or locations of something? "How will that affect our patrons?" Create a new brochure? "Will it make sense to our patrons?"

A few months ago my library was looking at reorganizing its teams, committees, and workgroups. I suggested we create a team to look at the overall user experience, not just from the standpoint of electronic resources but holistically, from signage to placement of items to what people are looking for but can't find. I'm pleased to report that such a team was created.

I'm less pleased to report that I was not chosen to be on the team whose creation I (and I think perhaps I alone) suggested.

I have been assigned to serve on the Podcasting team. Perhaps I can continue to use my passion for usability in the Podcasting team by creating online tutorials or other online products that will help people more effectively use the library.